Warranty
Warranty Information
Gorilla Netting & Equipment LLC Online store: https://shop.gorillanetting.com Effective date: September 2, 2026
This page explains how warranties work for products sold by Gorilla Netting & Equipment LLC ("GNEQ," "we," "us," or "our") at https://shop.gorillanetting.com.
1. Retailer Role — Manufacturer Warranties Vary
- GNEQ is a retailer. Many products may include a limited manufacturer warranty. Coverage, length, and remedies depend on the product.
- Unless a product page or written document from GNEQ expressly states an additional GNEQ warranty, GNEQ does not provide a separate express product warranty beyond any non-waivable rights you have under law.
- Always check the product page for model-specific warranty notes. If none are listed, manufacturer coverage may still exist—contact GNEQ and we will help determine what applies to your order.
2. Typical Coverage by Product Family (Illustrative)
These are typical patterns only—not a guarantee for every SKU. Product pages and manufacturer terms control.
| Product family (examples) | Typical coverage pattern |
|---|---|
| Training / pitching machines | Often limited manufacturer warranty on materials/workmanship and certain wear components; residential/institutional periods commonly longer than commercial (e.g., on the order of 1–2 years depending on use class). |
| Mounds & mats (Portolite-class) | Limited warranty to original purchaser; core mound structures may carry longer limited periods (commonly cited up to ~10 years on some game/practice mounds); mats often ~3–5 years by model family. Turf wear on turfed mounds is commonly excluded. |
| Windscreens & select branded hardgoods | Limited factory warranties as stated on the product page (examples in market range from multi-year limited coverage on specific meshes). |
| Custom / cut-to-order netting & turf | Often no separate multi-year express warranty unless the product page states one. Manufacturing defects and shipping errors are handled under our Refund & Returns Policy reporting windows. |
| Used / clearance goods | Sold as-is unless the listing expressly states remaining manufacturer coverage. |
3. What Warranties Usually Exclude
Manufacturer warranties (and any GNEQ statements) typically do not cover:
- Normal wear and tear (including netting/turf fiber wear, mat surface wear, cosmetic fading);
- Misuse, abuse, improper installation, or failure to follow instructions;
- Unauthorized modifications or aftermarket parts;
- Weather, accidents, or Acts of God;
- Transport/storage damage after delivery (see Shipping / Returns for transit claims);
- Consumables or parts designated as wear items beyond any stated wear-component coverage; and
- Products without legible serial/date codes when the manufacturer requires them.
Exact exclusions follow the applicable manufacturer terms for your product.
4. How to Start a Warranty Claim — Contact GNEQ First
Do not rely on factory phone numbers or emails as your customer channel. Contact GNEQ first so we can verify the order, gather required proof, and coordinate with the manufacturer or fulfilling partner.
Provide:
- Order number and purchase date;
- Product name / SKU and serial number if present;
- Description of the issue;
- Clear photos and/or short video; and
- Your contact phone and email.
Gorilla Netting & Equipment LLC https://shop.gorillanetting.com
Email: sales@gorillanetting.com Phone: +1 (800) 274-1079 Hours: Monday–Friday, 8:00 AM–5:00 PM Eastern Time
Florida (mail): 5005 W Laurel St, Suite 100 PMB1186, Tampa, FL 33607 Kentucky: 74 Red Fern Rd, Campbellsville, KY 42718
Remedies (repair, replacement parts, replacement product, or refund) depend on the manufacturer's terms and the facts of the claim. Shipping costs to receive repaired or replacement goods may be the customer's responsibility when the manufacturer so provides.
5. Used Products and "As Is" Sales
Used products and many clearance items are sold as-is with no warranty, except where:
- A listing expressly states remaining coverage; or
- Non-waivable law requires otherwise.
6. Relationship to Returns
Warranty claims for defects discovered after return windows may still be eligible under manufacturer warranty even when a preference return is closed. Early defects and wrong-item issues should still be reported under the timelines in our Refund & Returns Policy so we can also evaluate return/replacement options.
7. Installation Services
Professional installation is not included with Store purchases unless expressly sold as such. Installation warranties, if any, from Gorilla Netting LLC (services) are governed by that company's proposals/agreements—see https://www.gorillanetting.com—not by this page.
8. Changes
We may update this page as product lines and manufacturer programs change. The effective date above reflects the latest published revision.
Last updated: September 2, 2026